JEC Warranty and Return Policy
Warranty for Kilns & Temperature controllers is 90 Days from the date of purchase.
• Customer must contact JEC for a Return Authorization Number.
• Must include a copy of the sales receipt.
• Written explanation of what occurred.
• Product must be package in a proper box and adequate insulation so that it will
not be damaged. Goods damaged in return shipping or lost will not be
credited or accepted.
• 20% restocking fee on all returns.• Improperly used products are not covered under warranty.
If we determine there was a defect with the product we will repair/replace the product at no charge.
If we determine the fault is due to improper use then the customer will have the option of having the product repaired at a reasonable rate or a deduction from the return price for the cost of the repairs.
Shipping/Handling Fees are not refundable.
JEC Products Inc.
P.O. Box 513
Rapids City, IL 61278