JEC Warranty and Return Policy


Warranty for Kilns & Temperature controllers is 90 Days from the date of purchase. 


Customer must contact JEC for a Return Authorization Number. 

Must include a copy of the sales receipt.

Written explanation of what occurred.

Product must be package in a proper box and adequate insulation so that it will 

                not be damaged. Goods damaged in return shipping or lost will not be  

                credited or accepted. 

•      20% restocking fee on all returns.

        •      Improperly used products are not covered under warranty.   


Returns:


If we determine there was a defect with the product we will repair/replace the product at no charge. 

If we determine the fault is due to improper use then the customer will have the option of having the product repaired at a reasonable rate or a deduction from the return price for the cost of the repairs.



Shipping/Handling Fees are not refundable. 


JEC Products Inc.

P.O. Box 513

Rapids City, IL 61278

contact@jecproducts.com